Privacy Policy Scoor88 — Our Commitment to Protecting Malaysian Players' Data

Scoor88 ("we", "the Platform") takes the privacy of every player seriously. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information when you register for and use Scoor88's services in Malaysia.

This policy applies to all information you provide directly to Scoor88 — through the registration form, deposit processes using Touch 'n Go, GrabPay, DuitNow or FPX, slots and live casino activity, and communications with our customer support team. This policy also applies to information collected automatically when you browse our platform.

We are committed to upholding internationally recognised data protection principles. Your information is used solely for the purposes stated in this Privacy Policy — nothing more, nothing less. Should we wish to use your data for any purpose not described here, we will seek your explicit consent beforehand.

Scoor88 collects two types of information: information you provide directly, and information collected automatically during your use of the platform.

Information you provide directly:

• Full name, date of birth and IC number at registration or identity verification.
• The email address used for communications and account login.
• A Malaysian mobile number for two-factor authentication and security communications.
• Payment method details used — Touch 'n Go eWallet account number, GrabPay, or FPX bank details for Maybank2u and CIMB Clicks.
• The content of communications you send to the Scoor88 customer support team.
• Identity verification documents such as an IC or passport, when required for account verification.

Automatically collected information:

• Your IP address and estimated geographic location.
• Device information — device type, operating system, phone model and web browser used.
• Game activity data — games played, bet amounts, wins and losses, session duration.
• Logs of login, logout, and transaction activity within the account.
• Cookie data and tracking technologies that describe how you interact with our platform.

We do not collect any information beyond what is necessary to operate the platform. Scoor88 will never ask for sensitive details such as your internet banking password, full credit card number, or biometric information — if anyone claims to represent Scoor88 and requests such information, please report it to us immediately.

Every piece of information we collect is used for a specific and legitimate purpose. The following are the primary uses of the data we collect:

• Account management: Creating and maintaining your account, verifying your identity and eligibility, and enabling secure login.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX and other methods, as well as processing withdrawals to your bank account or eWallet.
• Platform security: Detecting and preventing fraud, money laundering, multiple account registrations, and activities that violate Scoor88's Terms and Conditions.
• Customer Support: Responding to enquiries and resolving complaints submitted via live chat or email to our support team.
• VIP programme and bonuses: Calculating the VIP Points you earn, determining bonus eligibility and processing your weekly cashback based on your VIP tier.
• Platform improvements: Understanding how players use Scoor88 to improve the user experience, add new games and enhance existing features.
• Legal compliance: Fulfilling applicable legal obligations, including anti-money laundering requirements and compliance with relevant regulations.
• Service communications: Sending important account-related notifications such as transaction confirmations, security alerts, and policy updates — not unsolicited promotional emails.

Scoor88 does not sell, rent, or share players' personal information with third parties for marketing or advertising purposes. However, there are limited situations where sharing data with specific third parties is necessary to operate the platform safely and effectively:

• Payment providers: Required information is shared with payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks to facilitate deposit and withdrawal transactions. These providers operate under their own privacy policies and security standards.
• Game providers: Minimal game session information is shared with game developers such as Pragmatic Play, NetEnt and others to ensure games function correctly and payouts are triggered accurately.
• Identity verification services: Identity documents may be shared with qualified third-party identity verification services when KYC verification is required.
• Legal authorities: Scoor88 may be required to disclose certain information to the relevant authorities when mandated by law, court order, or a legitimate official investigation.
• Technical services: Technical infrastructure providers and cloud service vendors that help operate the platform may access data in a limited technical capacity — they are bound by strict confidentiality agreements with Scoor88.

In all of the data-sharing scenarios above, Scoor88 ensures that only the information strictly necessary is shared — not a player's full profile. All third parties involved are required to protect the shared data to a standard equivalent to Scoor88's own data protection standards.

Protecting player data is a core technical and operational priority at Scoor88. We continually invest in security infrastructure to ensure your information is always safeguarded against unauthorized access, data breaches, and cyberattacks.

• 256-bit SSL encryption: All communications between your device and Scoor88's servers are encrypted using SSL 256-bit — the same security standard used by leading banking institutions.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA, which sends a verification code to your Malaysian phone number each time you log in from a new device.
• Secure password storage: Your password is stored in hashed form using an algorithm that cannot be decrypted — the Scoor88 team has no ability to view your password in plain text.
• Real-time threat monitoring: Our automated monitoring system detects suspicious activity such as repeated login attempts, unusual withdrawal requests, or unauthorised changes to account information.
• Internal access controls: Only select members of the Scoor88 team have access to player data — and only to the data required to perform their specific job functions. This access is audited and monitored.
• Secure data backups: Your data is backed up regularly to a secure, separate location to ensure continuity of service in the event of an unexpected incident.

While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. If you suspect your account has been compromised, please contact the Scoor88 support team immediately via live chat or email at support@scoor88.net.

Scoor88 uses cookies and related tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the Scoor88 platform.

We use three types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and enabling secure transactions. These cookies cannot be disabled as they are essential for the platform to operate.
• Analytics Cookies: Helps us understand how players interact with the platform — which pages are visited most, which games are most popular, and where players encounter difficulties. This data is used in aggregate form and is not linked to any individual's identity.
• Preference Cookies: Storing your preferences such as display settings and your chosen language so you do not have to reconfigure them every time you log in.

Scoor88 does not use third-party cookies for advertising or marketing purposes. You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Scoor88 platform.

Scoor88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by law. Below is a guide to retention periods by data type:

• Active account data: Retained for as long as your account is active and for the required period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with standard anti-money laundering compliance requirements.
• Game activity logs: Retained for two (2) years for dispute resolution and security purposes.
• Customer support communication records: Retained for one (1) year after a case is closed for quality control purposes.
• Cookie data: Session cookies expire automatically when you close your browser. Persistent cookies are deleted after their designated retention period.

When the retention period expires or you submit a data deletion request, Scoor88 will securely delete or anonymise your data so it can no longer be linked back to you. Please note that data deletion may result in account closure, as we require certain minimum information to maintain an active and secure account.

As a registered Scoor88 player, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

• Right to access: You have the right to request a copy of all personal data we hold about you.
• Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction.
• Right to erasure: You may request the deletion of your personal data, subject to the legal retention obligations outlined above.
• Right to object to processing: You may object to the processing of your data for specific purposes, particularly processing for marketing communications.
• Right to data portability: You may request your data in a machine-readable format for the purpose of transferring it to another platform.
• Right to restrict processing: In certain circumstances, you may request that Scoor88 restrict how we process your data.
• Right to withdraw consent: Where the processing of your data is based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, contact us by email at support@scoor88.net with the subject line "Privacy Rights Request". We will process your request within 14 business days. Identity verification may be required before we can action your request to ensure the security of your data.

The Scoor88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that personal information has been collected from individuals under 18 years of age without proper age verification, we will take immediate action to delete that information and close the associated account. The Scoor88 registration process requires confirmation that the user is at least 18 years old.

If you believe a minor has used the Scoor88 platform or registered using false information, please contact our support team immediately at support@scoor88.net so we can act promptly.

Scoor88 may update this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or updates to applicable laws. When material changes are made, we will notify you through the following means:

• In-platform notifications when you log in to your Scoor88 account.
• Email notifications sent to the email address registered to your account.
• Updates the "Last Updated" date displayed at the bottom of this page.

Non-material changes — such as language corrections or additional clarifications — may be made without specific notice. It is good practice to review this Privacy Policy page periodically, especially when you use new features on the platform Scoor88. Continued use of the platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints about how Scoor88 handles your personal data, we encourage you to contact us directly. We are committed to addressing every privacy concern seriously and in a timely manner.

• Email: Send your privacy enquiry to support@scoor88.net with the subject line "Privacy Policy Enquiry" to ensure it reaches the right team.
• Live Chat: Reach our support team via live chat within the Scoor88 platform — available 24 hours a day, seven days a week in Bahasa Melayu.
• Response time: We aim to respond to all privacy enquiries within two (2) business days.

We aim to resolve every privacy complaint directly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in accordance with applicable Malaysian law.